How To Create Microsoft Exchange Email Account

This article describes how to set up Exchange mailbox on Android Devices.

Necessary requirements
General information
Gmail app
Native app set up:
- Samsung
- HTC
- Pixel
- Galaxy s8

Necessary requirements

Synchronization of Exchange mailbox data is supported on mobile devices with Android 2.0 OS or later. Before you start to configure a mobile device, you should do the following:

Contact your wireless provider and make sure your plan supports ActiveSync synchronization with Exchange server.
Activate ActiveSync service for the Exchange user. Read the Knowledge Base article on How Do I Enable ActiveSync Service For The User? for more information.
Make sure you can browse the Internet using the device browser.

General information

You can find all settings here:
- Administrators: HostPilot® Control Panel > Home> ActiveSync
- Users: My Services > ActiveSync. Read the Knowledge Base article Where Can I Find ActiveSync Settings For My Wireless Device? for more information.
For all Android devices, you may use the following ActiveSync settings depending on the model:

Server Name:Type in the Exchange Proxy Server. You can find the server address inHostPilot > Services > Mailboxes > Mobile > ActiveSync
Username: The username
Domain Name: Leave blank
Username: Enter full email address
Domain\Username: Enter the Exchange domain and a Canonical username together in this field, or enter full email address
Note: Exchange domain and Canonical username can be found underUsers > click onDisplay Nameof the user > Exchange > ActiveSync

Gmail app set up

Note: most of the Android devices have default Gmail app installed.

To connect default Gmail app, use the following settings:

Select Exchange > click Exchange and Office 365
Type in your primary email address and your password.
Note: If you have an Autodiscover record compatible with Exchange server set up, tap Next, and your email account settings will be filled in automatically. If the settings are populated incorrectly or you do not have that record, tapManual setup.
Type in the settings. You can find all the settings here:
- Administrators: HostPilot > Home > ActiveSync
- Users: My Services > ActiveSync. Read the Knowledge Base article Where Can I Find ActiveSync Settings For My Wireless Device? for more information.
  - Username: type in your primary email address.
  - Password: mailbox password.
  - Client certificate: None
  - Server Name:Type in the Exchange Proxy Server. You can find the server address inHostPilot > Services > Mailboxes > Mobile > ActiveSync
  - Port: 443
  - Use Secure connection: SSL/TLS
- Click Next.
- Accept the security prompt.
- Change synchronization scope (Intermedia does not recommend to synchronize all the data for big mailboxes).
- Set the account as default one if you want it to be your reply from the account.
- Provide the description for the account (optional).
- Finish the setup by tapping on Next button.

On some Android devices there are only two fields for setting up an Exchange account: Email address and Password. Use the following settings to set up the account:

Email address: User_Name@ServerAddress (correct settings can be found in HostPilot or My Services under Services > Home > ActiveSync)
Password: your mailbox password
Tap Add Account

Enter the Server address in the new field that will appear and change the Email address field to your primary email address. Tap Next to finish the setup.

Note: if the 'Cannot connect to the server' error comes up during configuration, try to switch from Wi-Fi to your mobile network or vice versa.

Read the Knowledge Base article ActiveSync Errors On Android Devices for common ActiveSync issues on Android-powered devices.

Native app set up

Below you will find the instructions to connect native app for some Android devices to Exchange server:

Samsung
HTC

Samsung

Open Application drawer from the Home screen by swiping up and tapSettings.
Tap Add Account.
Choose Microsoft Exchange ActiveSync.
Type in your primary email address and your password.
Note: If you have an Autodiscover record compatible with Exchange server set up, tap Next, and your email account settings automatically. If the settings are populated incorrectly or you do not have that record, tapManual setup.
Type in the settings. You can find all the settings here:
- Email address: type in your email address
- Domain\Username: type in EXCH domain\Canonical user name
  Note: This can be found underUsers > click onDisplay Nameof the user > Exchange > ActiveSync
- Password: mailbox password
- Exchange server:Type in the Exchange Proxy Server. You can find the server address inHostPilot > Services > Mailboxes > Mobile > ActiveSync
- Use Secure connection (SSL): checked
- Use client certificate: not checked

Administrators: HostPilot > Home > Exchange Servers and Settings
Users: My Services > ActiveSync. Read the Knowledge Base article Where Can I Find ActiveSync Settings For My Wireless Device? for more information.

Click Next.
Accept the security prompt.

HTC

From the Home Screen select Settings.
Choose Accounts & sync > select Add Account option.
Choose Exchange ActiveSync for HTC.
Type in your primary email address and your password.
Note: If you have an Autodiscover record compatible with Exchange server set up, tap Next, and your email account settings automatically. If the settings are populated incorrectly or you do not have that record, tapManual setup.
Type in the settings. You can find all the settings here:
- Administrators: HostPilot > Home > ActiveSync
- Users: My Services > ActiveSync. Read the Knowledge Base article Where Can I Find ActiveSync Settings For My Wireless Device? for more information.
  - Domain: leave the field blank
  - Username: type in your primary email address
  - Password: mailbox password
  - Server Name:Type in the Exchange Proxy Server. You can find the server address inHostPilot > Services > Mailboxes > Mobile > ActiveSync
  - Use Secure connection (SSL): checked
Click Next.html
Accept the security prompt.

Pixel

Open Application drawer from the Home screen by swiping up and tap Settings
Tap Accounts, then Add Account.
Choose Exchange.
Type in your primary email address and your password.
Type in the server settings. You can find all the settings here:
- Administrators: HostPilot > Home > ActiveSync
- Users: My Services > ActiveSync. Read the Knowledge Base articleWhere Can I Find ActiveSync Settings For My Wireless Device?for more information.
- Domain\Username: EXCH***\CanonicalName
- Password: mailbox password
- Server name:Type in the Exchange Proxy Server. You can find the server address inHostPilot > Services > Mailboxes > Mobile > ActiveSync
- Port: 443
- Security type: SSL/TLS
Click Next.

Galaxy s8

Select Samsung from the Home Screen of your Andriod device
Select Email from the App list
Enter your Email address and Password. Select manual setup.
Select Microsoft Exchange ActiveSync
Enter Username and Exchange Server address. Select sign in
Select ok for your organization to remotely manage your device
Select Activate
Your email is now ready to be used on your device

Notes:

This article applies to the native mail application for Android. In case you need to set up an Outlook account for your Android device, refer tothis article.

If you are using iOS refer to the following articles:

How Do I Set Up An Email Account On iPhone Using Microsoft Exchange?
How To Set Up An Email Account On iPad Using Microsoft Exchange?
Outlook For iOS Setup Instructions